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Citystay Win ‘Best Guest Experience’ Award

ASAP Award Guest Experience

This month saw, Citystay Serviced Apartments in Cambridge unveiled as the winner of the much coveted ‘Guest Experience’ award by an independent panel of judges on behalf of the Association of Serviced Apartment Providers (the A.S.A.P.).

Citystay Limited have been providing serviced apartments in Cambridge since 2008 and currently operate over 50 luxury serviced apartments in 12 locations across the City. This prestigious industry award is the latest in a string of achievements for the company.

Citystay, were among 16 other providers who were shortlisted for the Guest Experience’ award, including some major global operators. The criteria for the award was based on guest feedback and evidence of how Citystay ensure guests to our beautiful city enjoy the best possible experience, from initial contact through to check-out, and follow up. The evidence submitted alongside several guest reviews touched on how Citystay strive to put the needs of the guest first in all aspects of the business and that can be neatly summed up in from the following guest review which can be found on TripAdvisor;

“I travel to the UK regularly for business and always stay at Citystay Apartments. I have been fortunate to stay at quite a few of their locations in Cambridge. The apartments are comfortable, exceedingly clean and conveniently located to everything Cambridge has to offer. The whole experience from booking the accommodations to checking out is wonderful, everything is about what is most convenient for the guest. The apartments are roomy and luxurious, huge fluffy towels, high quality bedding, kitchens with everything anyone would need to prepare a delicious meal. All the comforts of home! What makes it better than home is the wonderful staff. From booking the apartment to checking in, a member of Citystay’s warm and friendly staff is there to ensure the experience is perfect.”

On receiving the award MD Neil Fernandez, one of the founders of the company, said

“Citystay are very proud of this award. Providing exceptional customer service and delivering an outstanding guest experience are cornerstones of our company. This national recognition from the ASAP goes a long way in affirming the dedication of a particularly hard working and loyal team’.

Citystay are set to continue their success with plans for expansion into new locations in the New Year, boosting their already impressive portfolio of luxury serviced apartments throughout the City, designed to give guests the feeling of a ‘home-away”.

The level of service Citystay provide was recognised in their recent accreditation by the A.S.A.P. The awards are part of their annual convention which seeks to further develop the Serviced Apartment Industry, which, in a recent report from global property company Savills, has been described as the fastest growing in the UK hospitality sector.

James Foice (C.E.O. of the A.S.A.P.) remarked that “The judges were hugely impressed with the quality of entries for the awards this year. The winners were notable for their absolute dedication to providing a great customer experience.” He went on to congratulate the winners, “who demonstrated why this industry is achieving such success and traction in the wider travel industry”.


Citystay Limited are proud to be helping to forge the way ahead for this growing part of the hospitality sector and will continue to strive to retain its status as the providers of the best guest experience and as one of the leading providers of serviced accommodation in the country. To this end Citystay are pleased to announce that they are now set up to use their industry knowledge to assist anyone seeking similar standards for guests from Cambridge wishing to stay in a serviced apartment across the globe.

Citystay would like to thank all their customers for their continued and loyal support and would like to invite anyone who has not yet experienced their award winning apartments and guest experience to do so into 2016 and beyond.

Award Winning Service